Industry and education interest me. A hospitality background and MBA led to international marketing and a Ph.D. studying the Internet.

I have worked, researched, taught and published -- New York Times, Wall Street Journal, Journal of Interactive Marketing, Tourism Management, European Journal of Marketing, Cornell Quarterly, Information Technology and Tourism, and Australasian Marketing Journal -- about the Internet.

Research: Effective use of new media for citizens, businesses and governments. What are the Internet's relative advantages and how do digital media relate to customer relationship management?